Scale automation beyond specific tasks to automate end-to-end front office processes
With cloud-native intelligent automation relieves agents of tedious, time-consuming tasks to focus on the customer interaction at hand. This improves Average Handle Time (AHT), First call Resolution rate (FCR), and Customer Satisfaction (CSAT) scores.
Realize the value of intelligent automation for your front office
Seamlessly integrate productivity and front office applications
Bring automation to everyday workflows and easily intergrate with Contact Center Software with RPA in the cloud. Start process automations from any predefined IVR event, agent action, and more.
Increase NPS and CSAT
Increase productivity and empower agents to concentrate on the customer experience with cloud-delivered bots to manage and execute repetitive front-office tasks across multiple people, processes, and systems.
Reduce average call handle time (AHT)
RPA eliminates the need to search for data from multiple applications, and automates error-prone manual data entry, reducing average call handle time by over 30%.
Securely manage PII, PCI DSS, and HIPAA, and limit direct access to critical systems, reducing the risk of fraud and error. RPA allows contact centers to adjust to regulatory changes, ensuring accountability and transparency.
Bolster operational continuity
Built-in security, governance, and reliability ensure operational continuity for all front office processes. Automatic upgrades with cloud-native RPA keep IT maintenance and overhead low and provide for never-interrupted agent productivity.
Build customer relationships
Give front office teams the chance to build client relationships by applying RPA+AI to automate time-consuming, manual tasks, such as updating CRM data, after-call reporting, and tracking down approvals.
Front office automation yields 1300% ROI for Bancolombia
Automating hundreds of processes has translated to significant time savings to service customers, driving a corresponding increase in CSAT numbers and additional revenue streams.
We have achieved a 50% increase in customer service efficiency in the branches where front office automation has been implemented.
– Jorge Ivan Otalvaro, VP Service Delivery and Operations, Bancolombia
1300%ROI with RPA
$7MIncome from new revenue streams
$19MReduction in provisioning costs
127KHours freed per year in branches
Harness a Digital Workforce to transform front office productivity
Connect front-office systems
Automate modern and legacy applications with cloud-native RPA without replacing the underlying infrastructure. With RPA, connect systems and apps to achieve the efficiency and productivity of a modern enterprise.
Business continuity from anywhere
Prepare for unforeseen events such as COVID-19 with a Digital Workforce in the cloud. Cloud RPA ensures remote workers seamlessly access customer data, service customers efficiently, and manage system and process changes - while maintaining security and compliance requirements.
Integrate RPA in the flow of work
Enable agents to access RPA right within applications such as Salesforce, G Sheets, and Excel to trigger automations based on agent action, IVR sequence, application event, after-call work requirement, and more.
Protect Personally Identifiable Information (PII)
Limit daily privacy risk and control access to confidential systems with PII data. AARI provides remote agents with just the information they need, on a single custom screen.
Transform customer experiences with the unified intelligent automation platform for front office
The Automation Success Platform helps inbound and outbound front offices increase revenue, decrease operational costs and increase customer satisfaction.
Access deep, accurate, and actionable details on every process to identify automation and transformation opportunities at scale.FORTRESSIQ
Extract, organize, and validate unstructured data to create seamless customer interactions and eliminate gathering data for reporting.IQ BOT
Put flexible intelligent automation tools to work to manage and execute repetitive front-office tasks such as searching for and entering customer data across multiple systems.RPA WORKSPACE
Monitor and improve process accuracy, speed, and performance with complete, real-time analytics at the bot, process, and organization levels.BOT INSIGHT
Get the latest on front office automation
Santander estimates it has saved more than 30,000 hours in processing time, leading to better, faster, and more accurate customer service.
A mutli-national producer of advanced materials realized annual savings of 4,242 hours by automatically processing documents in the front office.
MAXIMUS, a top provider of government services worldwide, has saved $2.5M+ annually with RPA and expects RPA benefits to double in 2020.
What you need to know about Attended RPA
Discover the pillars of Attended RPA and how to start automating your front office with Forrester’s report, ‘Attended Mode RPA: The Differences You Need to Know’.
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