Transform public service with Intelligent Automation

Public sector agencies face an aging workforce and budget reductions, consumer-grade expectations from citizens and new standards for efficiency and transparency. Intelligent Automation closes the gap for government agencies between new technologies and legacy systems, increased expectations, and a shrinking labor force, enabling transformation of public sector service delivery and performance.

Automation Anywhere is the leading RPA solution for the public sector

Upgrade Citizen Experience

RPA provides flexible technology that enables agencies to keep up with citizen demand and desire for consumer-grade service levels.

Minimize Improper Payments

Introduce 100% accuracy to fund distribution and invoice payment processes with RPA bots designed to execute the same way, every time.

Modernize Government Forms

Optimize data collection, consolidation, and indexing to set up all processes with the right information, right away.

Improve Mission Delivery

From input through to compliance and reporting, RPA enables smoother, faster service delivery, by automating high-friction/bottleneck steps in processes.

Interoperate with any System

RPA is designed to work with any system from legacy to cloud. Free human talent from connecting the dots between systems to focus on high-value work.

Lower Contractor Costs

Reduce reliance on external resources with bots able to handle complex government process tasks quickly and securely.

Redefining government: Seattle improves quality of city services by scaling RPA

City of Seattle applies RPA across operations with high-impact achievements in overcoming remote-work challenges and administering critical savings programs for low-income residents.

City of Seattle

“The City of Seattle is finding innovative ways to improve its government services though automation. Seattle IT has seen immediate results from its bot automation service—from everyday work to more efficient government services for the City of Seattle residents.”


—Dan Lewis, Digital Transformation Strategist, Seattle IT



Case backlog of utility applications eliminated


Hour reduction of manual data entry


FTE hours saved


Decrease in password lockout notifications

RPA is ready to work within every department and function, including across legacy systems

Financial Processes

  • Improper payments

  • Budget forecasting, planning and execution processes

  • Funds allocations, distribution

  • Travel booking and expenses

Human Resources

  • Recruitment and hiring

  • Payroll processing

  • Benefits calculations and management

  • Security background clearances

Mission Processes

Mission Processes

  • Inspections

  • Claims opening and closing, data intake, complaint processing, claims adjustments, authorization, payment processing

  • Grants management

See how automation can future-proof public sector operations

Get a closer look at the ways intelligent automation helps modernize citizen services, improve mission performance and optimize operations in HR, IT, Finance, and beyond.

Transform with the trusted, secure intelligent automation platform

Discover secure and compliant support for digital transformation across government agencies with the Automation Success Platform.


Apply deep, accurate, and actionable details on every process to identify automation opportunities at scale, understand operational misses caused by errors, and root out process inaccuracies and inconsistencies.

IQ Bot

Extract, organize, and validate information from unstructured data to accelerate tax form processing, anti-fraud checks, licensing processes, and permit applications.

IQ Bot
RPA Workspace

Put flexible intelligent automation tools to work on any business process. Automate across legacy systems and modernize operations in all departments including IT, HR, and Finance.

RPA Workspace
Bot Insight

Improve with complete, real-time analytics at the bot, process and business levels to understand operational data and measure mission performance and process efficiency.

Bot Insight
Bot Store

Expand automation with ready-to-deploy RPA bots and Digital Workers. Shorten time to value and simplify automating complex reporting, enrollment, and form processing with pre-built automations and plug-and-play integrations.

Bot Store

Accelerate your automation journey


Transforming the business of government

Intelligent automation offers government the ability to respond more rapidly to changing priorities and the expectation that citizen-focused services can provide the same kind of consumer-like experience as what's available in the private sector.


RPA Saves Global Government Services Provider More Than $2.5m/Year

MAXIMUS created a global network of people, processes and tools to manage automations from contact centers to back office including eligibility determination and health plan enrollment.


Top 5 Questions Answered About RPA Security and Use for Government

How to confront unique public sector challenges with secure RPA and ensure successful transition and transformation through demographic change.

Get to know the Automation Success Platform

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